Last - Mile Delivery Fleet Management Tips

Last - mile delivery is the most expensive and complex part of the supply chain.Here's how to optimize it.

The Last - Mile Challenge

Cost Factors

- Urban congestion
    - Many small stops
        - Failed delivery attempts
            - Customer time windows

Customer Expectations

- Same - day or next - day delivery
    - Narrow delivery windows
        - Real - time tracking
            - Easy rescheduling

Optimization Strategies

1. Dynamic Route Planning

Adjust routes in real - time based on:

• Traffic conditions
  • New orders
    • Cancellations
    • Driver location

2. Density - Based Scheduling

Group deliveries in the same area on the same day.

3. Customer Communication

- Send accurate ETAs
    - Provide live tracking links
        - Enable rescheduling options
            - Collect delivery preferences

4. Proof of Delivery

- Photo confirmation
    - Electronic signatures
        - GPS timestamps
            - Clear delivery instructions

5. Failed Delivery Reduction

- Pre - delivery notifications
    - Flexible time windows
        - Secure drop locations
            - Neighbor delivery options

Technology Solutions

GPS Tracking

- Real - time driver location
    - Stop verification
        - Route compliance monitoring

Mobile Apps

- Digital manifests
    - Signature capture
        - Photo documentation
            - Two - way communication

Customer Portal

- Live tracking
    - Delivery preferences
        - Rating system
            - Issue reporting

Key Metrics

| Metric | Target |

| --------| --------| | On - Time Delivery | > 95 % | | First Attempt Success | > 90 % | | Stops per Hour | 8 - 12 | | Customer Satisfaction | > 4.5 / 5 | | Cost per Delivery | Minimize |

** Excellence in last - mile delivery is a competitive advantage.**