Help & Knowledge Base

Everything you need to make Trakora work.

Step-by-step guides, hardware setup, troubleshooting. Need help fast? WhatsApp us.

Search coming Phase 9. For now, browse below or WhatsApp.

Getting started

Welcome to Trakora — start hereConnect your first GPS device (Concox / Teltonika)Cold-chain container setup (GPS + temperature)Shipping container trackingRFID gate reader setup (warehouse / retail)Handheld RFID scanner (Chainway C66)BLE temperature probe pairing

Modules — how to use

Fleet & GPS — driver app, geofences, alertsRetail / POS — sales, anti-theft, Z-reportWarehouse — receive, putaway, pick, cycle-countCold-chain — sensors, thresholds, MoH complianceHotel — keys, room assets, housekeepingIndustrial — machine uptime, downtime, operatorsFamily Safety — SOS, safe zones, family circleLPG / Cylinders — custody chain, dealer reports

Hardware reference

Browse hardware catalog (23 devices)GPS protocol → server port referenceM2M SIM cards — Vodacom, Halotel, AirtelHow to apply UHF tags (clothing, cylinders, pallets)

Account & billing

Create an accountPlans, payments, M-Pesa, PesapalUsers & roles — invite team, set permissionsAPI access for developers

Troubleshooting

Device not reporting — checklistWhy am I missing alerts?Login problemsExport your data

Still stuck?

Our support team responds within 4 working hours.

WhatsApp +255 759 702 766Email support