Consent, who can see what, and how we handle data
Tracking a person is not the same as tracking a truck, and it should not be sold as if it were. Location on a personal tracker is visible only to the family circle it belongs to, tracking a family member is meant to be something they agree to, and this is deliberately not a covert-tracking product. Here is exactly how that works.
Privacy and consent at a glance
- Who can see location
- The family circle the person belongs to — no one else
- Model
- Consent-based, agreed sharing
- Covert tracking
- Not offered, not marketed
- Sold to third parties
- No
- Sharing surface
- family-circle · live-share
- Data retention period
- —† confirmed on request
- Where children are involved
- Guardian sets it up, with the child's knowledge
- Emergency services
- Not replaced — see the note below
Who can see a person's location
The single question this page exists to answer plainly. Location on a personal tracker is scoped to a family circle — the people the account owner deliberately adds. It is not a public feed, not visible to Trakora staff as a matter of routine, and not passed to anyone outside that circle.
Who can
- The guardians and family members added to the circle
- The person being tracked, where they are old enough to use the app
- Anyone the circle explicitly shares a live view with, for as long as that share lasts
Who cannot
- Anyone outside the family circle
- Other Trakora customers or the public
- Advertisers or data brokers — location is not sold
Tracking a family member without crossing a line
There is a real and reasonable worry in Tanzania about location technology being used to watch people without their knowledge. Our answer is a design choice, not a slogan: this is built for agreed, family-scale tracking, and here is how consent runs through it.
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The circle is deliberate
Every member of a family circle is added on purpose by the account owner. There is no way to be quietly folded into someone else's view — membership is a decision, not a default.
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The person knows
The device sits on a wrist or in a bag with the person's knowledge. For an older child or an adult relative, tracking is a conversation you have, not a thing you hide. We do not market a way to do it secretly.
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Sharing is scoped and can end
A live-share is a choice with a purpose — a school trip, a late journey. It is a shared, agreed view among the circle, not a permanent broadcast, and it can be turned off.
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Children are the guardian's responsibility
Where a child is tracked, a guardian sets it up and holds the account. The right approach — and the law that applies to a minor — sits with the parent or guardian, and we support that rather than route around it.
What is collected, and what we will not claim
A location tracker, by its nature, records where a device has been and when, so the family circle can see it. That is the data the product exists to hold. What we will not do is dress up specifics we cannot verify: exact retention windows, encryption details and the full data-processing terms belong in a written policy and a signed agreement, not in marketing prose — so where this page cannot state a fact precisely, it says so rather than inventing a reassuring number.
The commitments that are design facts stand: location is visible only to the family circle, it is not sold to advertisers or brokers, and it is not shared with parties outside the circle without the account owner's action. For the exact retention period, deletion process and processing terms, ask us and we will put them in writing.
What is held, and how clearly we can state it
| Item | Purpose | Stated here |
|---|---|---|
| Location history | So the family circle can see where the device has been | Held |
| Family circle members | To scope who may view location | Held |
| Retention period | How long history is kept | — |
| Deletion process | How to remove data | — |
| Sold to third parties | — | No |
Rows shown as — are confirmed in a written policy on request, not asserted here. No figure or term is invented.
What this is not
Where the line is
- This is not a covert-surveillance tool and we do not sell it as one. It is built for agreed, family-scale tracking.
- It is not a substitute for the police or emergency services. An SOS reaches the family circle; Trakora assists recovery, it does not dispatch a response.
- It does not make legal judgements for you. Whether it is appropriate — or lawful — to track a particular person, especially an adult, is the account owner's responsibility.
- This page is a plain-language summary, not the legal terms. The binding retention, deletion and processing terms are the written policy and agreement, which we will provide.
- Unverified specifics are shown as — rather than stated as fact — a trust page that invents its own numbers would undermine the trust it is for.
Facts marked — are not published on this page: the exact retention period, deletion process and full processing terms are confirmed in a written policy and agreement on request. Design commitments — family-circle-only visibility, consent-based sharing, and not selling location — are stated plainly above. No figure or term is invented.
Frequently asked questions
Who can see the location of a tracked person?
Only the family circle the account owner sets up. It is not a public feed, it is not visible to other customers, and it is not shared with anyone outside the circle. Location is not sold to advertisers or data brokers.
Can I track someone without them knowing?
This product is not built for that, and we do not market covert tracking. It is designed for agreed, family-scale tracking where the person carries the device with their knowledge. Whether tracking a particular person is appropriate or lawful is the account owner's responsibility.
Is my family's location data sold?
No. Location is not sold to advertisers, brokers or any third party. It exists so the family circle can see where a tracked device has been, and it stays within that circle.
How long is location history kept?
The exact retention period and deletion process are set out in our written policy and agreement, which we provide on request. We do not state a specific number here because a trust page should confirm such terms in writing rather than assert them in marketing copy.
Does an SOS alert the authorities?
No. An SOS reaches the family circle with the person's location so those close to them can act. Trakora assists recovery — it is not a substitute for the police or emergency services, which you should contact directly in an emergency.
Can I remove the data or leave?
Yes. You can stop sharing, remove members from the circle and request removal of data; the exact deletion process is described in the written policy we provide. Ask us and we will confirm the steps for your account in writing.
More on personal tracking
Have a question about privacy or consent?
Ask us anything about who can see location, how consent works, or our written data policy. We would rather answer plainly than have you guess — in TZS with a VAT invoice and Swahili support.