Missing alerts — checklist
If a real event happened (geofence breach, temperature excursion, gate-out unsold) but you didn't get a notification, walk through this list.
1. Is the rule active?
Rules & Automations → Rules. Check the rule's toggle is on. A rule paused for testing is the most common cause of missing alerts.
2. Is the channel configured?
For each rule, channels (push, email, SMS, WhatsApp, webhook) are configured separately. A rule with only push configured won't email you.
- Push — requires the Trakora app installed and notifications allowed in OS settings.
- Email — verify the recipient address is correct and not in a spam folder.
- SMS — requires phone-verified user; balance is per-workspace.
- WhatsApp — recipient must have opted into the Trakora bot via app.trakora.co.tz/wa-opt-in.
3. Quiet hours
Each user has quiet hours (default 9 pm to 6 am EAT). Alerts during quiet hours are queued and delivered at the next active time.
For critical alerts that must override quiet hours, mark the rule Severity: critical — it ignores quiet hours.
4. Recipient role permission
A dispatcher can't be the recipient of a finance-only alert. Check the rule's recipient list and the recipient's role permissions.
5. Channel cost limits
If your workspace has set a monthly SMS cap (e.g. 50,000 TZS) and it's reached, SMS alerts are paused for the rest of the month. The cap resets on the 1st. Billing → SMS / WhatsApp shows usage and the cap.
6. Check the alert history
Alerts → History. Every fired alert is logged with delivery status per channel. If the row says delivered: push, failed: sms — the rule worked, the channel failed (often phone unreachable).
7. Spam / blocklist
Some carriers in Tanzania mark high-volume sender IDs as spam. If your SMS alerts vanish for a few days, ask us to rotate sender ID. WhatsApp deliveries can be blocked if the recipient hasn't messaged the bot in 24 hours — re-engagement is automatic but adds a few seconds delay.
Still stuck?
WhatsApp +255 759 702 766 or email support@trakora.co.tz with the alert ID from the history page.